Terms and Conditions in short
For day-to-day practice the most important points to be aware of are Payment (3.2), Appointments (3.4) and Being on time/ late/ absent (3.5) of the Terms and Conditions. These are shown below. The full Terms and Conditions can be found here.
Payments for the treatment must be made immediately after the treatment ends, preferably with pin (debitcard). Cash payment or a Mastercard or Visa payment is also possible. For debit card and credit card payments, the Client immediately receives a proof of payment. The invoice that the Client can use for claiming the health insurance will be sent to you by email the same day. Clients without email receive a printed invoice after the treatment.
For orders for herbs and/or nutritional supplements, the Client will receive an invoice by e-mail. This must be paid within 14 days by transfer to the bank account of the Practice or by debiting the amount when visiting the practice. It is also possible that the herbs and/or supplements have to be settled directly with the supplier; this will be communicated in good time.
The Client will receive a reminder e-mail from the online agenda 60 hours (2 1/2 days) before an appointment. He/she then has 24 hours to reschedule or cancel the appointment if necessary. Not having received or read the reminder e-mail does not affect the following.
If the Client cancels more than 36 hours (1 1/2 days) in advance, the appointment does not have to be paid. Cancellations can be made by telephone or via the online agenda. A change or cancellation via the online agenda has not not been successful if the Client does not immediately receive a confirmation by email. Please check your spam filter to make sure the email is not there.
An appointment that the Client has rescheduled or canceled less than 36 hours (1 1/2 days) in advance can be charged in full, unless the rescheduling/cancellation is due to possible COVID-19 symptoms in the Client and the Client therefore reschedules/cancels as a precaution. In all other cases, it is at the discretion of the Practice whether costs will be charged for the reserved time and how much. In that case, the Client will receive an invoice at home, with a payment term of 14 days.
Timely cancellation is the responsibility of the Client, also in the event of illness, weather or traffic conditions. In case of doubt whether he/she will be able to be there on time, the Client must contact the Practice as soon as possible, both by telephone and by email.
3.5 Being on time/ late/ absent
For corona prevention, the Practice tries as much as possible to prevent patients from being present in the waiting room with others. The Client is asked not to arrive more than 5 minutes early and not too late. The treatment time reserved for the Client is 45 minutes. If the Client is late, that time will be deducted from the reserved time. If the Client arrives more than 15 minutes later than planned, it may be necessary to make a new appointment because otherwise too little treatment time will be left. In principle, the full rate can then be charged; this is at the discretion of Practice. The same applies if the Client does not speak up and does not come at all, unless this is the result of possible sudden COVID-19 symptoms and the Client stays away as a precaution. In the latter case, no costs will be charged.